Terms & Conditions.

1. Introduction and Acceptance of Terms

These Terms and Conditions (the "Terms") are a binding legal agreement between you and Knot, governing your access to and use of the Knot mobile application, our website, and any related products or services (collectively, the "Service"). By creating an account, downloading the Knot app, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

If you do not agree, you must not use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Definitions

• "Account": your Knot user account.
• "Apple": Apple Inc. and its affiliates.
• "Content": any text, photos, video, audio, listings, comments, links, software, or other materials.
• "Knot" (lowercase, in context): a user-created group within the Service.
• "Knot Admin": the user who creates or manages a Knot.
• "Paid Knot": a Knot that charges a fee for membership or participation.
• "Shop": the marketplace feature for buying and selling physical goods, services, or advertisements.
• "User", "you": any individual using the Service.
• "User Content": Content that you submit to or through the Service.

3. Eligibility

• You must be at least 13 years old to use Knot.
• If you are under the age of majority in your country (e.g. 18 in many jurisdictions), you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
• You must not be barred from using the Service under applicable law.
• You must not be located in, or a national or resident of, any country subject to a comprehensive U.S. trade embargo, and you must not be on any U.S. Government list of prohibited or restricted parties.

We may refuse to register, suspend, or terminate any Account that does not meet eligibility requirements.

4. Your Account

• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.
• You must provide accurate and current information when registering and keep it up to date.
• One person, one Account. Accounts are personal, non-transferable, and may not be shared, sold, or rented.
• You agree to notify us immediately of any unauthorised use of your Account at joinknot.app@gmail.com.
• You are responsible for ensuring that your use of the Service complies with all laws applicable to you, including those of the country from which you access it.

5. License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the Knot app for personal, non-commercial purposes on an Apple-branded device that you own or control, and as permitted by the Usage Rules in the Apple Media Services Terms.

All other rights are reserved. You may not (and may not allow anyone else to):

• Copy, modify, translate, or create derivative works of the Service;
• Reverse engineer, decompile, or disassemble the Service, except as expressly permitted by law;
• Remove or alter any proprietary notices;
• Use the Service for any commercial purpose other than as expressly permitted by these Terms;
• Use any data mining, robots, scraping, or similar tools to extract data from the Service;
• Use the Service in any manner that could disable, overburden, damage, or impair the Service.

6. Acceptable Use Policy

Knot has a strict zero-tolerance policy for objectionable content and abusive behaviour. By using the Service, you agree not to upload, post, transmit, share, or otherwise make available any Content, and not to engage in any conduct, that:

6.1 Prohibited Content

• Is illegal or promotes illegal activity;
• Is defamatory, libellous, threatening, abusive, harassing, or hateful, including on the basis of race, ethnicity, religion, gender, sexual orientation, gender identity, disability, age, or national origin;
• Sexualises, exploits, endangers, or grooms minors in any way, including any form of child sexual abuse material (CSAM);
• Promotes, glorifies, or facilitates violence, self-harm, suicide, eating disorders, or terrorism;
• Is sexually explicit, pornographic, or contains nudity inappropriate for a general audience;
• Infringes intellectual property, privacy, publicity, or any other right of any person;
• Contains malware, viruses, or harmful code;
• Is misleading, fraudulent, or impersonates any person or entity, including Knot or any of its employees;
• Solicits or attempts to obtain personal information from minors;
• Constitutes spam, chain letters, pyramid schemes, or unauthorised advertising;
• Promotes regulated goods or services in violation of applicable law (e.g. weapons, drugs, gambling, alcohol or tobacco where prohibited);
• Reveals personal information about another person without their consent (doxxing).

6.2 Prohibited Conduct

• Harassing, stalking, threatening, or bullying any user;
• Attempting to gain unauthorised access to any Account, system, or data;
• Interfering with the proper functioning of the Service, including through denial-of-service or rate-limit evasion;
• Creating multiple accounts to evade enforcement actions, deceive other users, or manipulate features;
• Using the Service to facilitate any transaction or activity that violates applicable laws or these Terms;
• Soliciting authentication credentials or financial information from other users;
• Buying or selling Accounts.

6.3 Reporting and Moderation (Apple App Review Guideline 1.2)

Every Knot, post, listing, message, and profile in the Service includes a mechanism to report objectionable content or abusive behaviour. We commit to:

• Maintaining a method for users to flag objectionable content;
• Reviewing flagged content within 24 hours of receipt and removing it where it violates these Terms;
• Providing a mechanism for users to block other users so that no further interaction occurs;
• Suspending or terminating Accounts of users found engaging in prohibited conduct.

If you encounter content that violates these Terms, please use the in-app "Report" function or email joinknot.app@gmail.com with the relevant details. Reports of imminent threats to safety should be made to local emergency services first.

7. User Content

7.1 Ownership

You retain all ownership rights you have in your User Content. We do not claim ownership of User Content.

7.2 License to Knot

By submitting User Content, you grant Knot a worldwide, non-exclusive, royalty-free, fully-paid, transferable, sublicensable license to host, store, cache, reproduce, publish, modify (e.g. for formatting, sizing, or moderation), publicly display, publicly perform, distribute, and create derivative works of your User Content, solely for the purposes of operating, providing, promoting, and improving the Service. This license terminates when you (or we) delete the User Content, except (i) to the extent your User Content has been shared with others who have not deleted it, and (ii) for the period reasonably required to remove the User Content from our backups and systems.

7.3 Representations

You represent and warrant that:

• You own all rights necessary to grant the license above, or you have obtained all required permissions;
• Your User Content does not violate these Terms, applicable law, or the rights of any third party;
• Your User Content is accurate and not misleading.

7.4 No Obligation to Monitor

We have the right, but not the obligation, to monitor User Content. We may remove or restrict User Content at any time and for any reason in our reasonable discretion, with or without notice.

7.5 Copyright Complaints (DMCA and Equivalent)

We respect the intellectual property of others. If you believe that User Content infringes your copyright, please send a notice containing the following information to joinknot.app@gmail.com:

• A physical or electronic signature of the rights owner or authorised representative;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the allegedly infringing material and sufficient information to locate it on the Service;
• Your contact information;
• A statement of good-faith belief that the use is not authorised by the rights owner, its agent, or the law;
• A statement, under penalty of perjury, that the information is accurate and you are authorised to act on behalf of the rights owner.

We will respond promptly to valid notices and, where appropriate, remove the User Content and notify the user who posted it. Repeat infringers will have their Accounts terminated.

8. Knots, Sessions, and Events

• Anyone may create a Knot. Knot Admins set the configuration of the Knot, including who may join, frequency of sessions, and any house rules consistent with these Terms.
• Membership in a Knot does not create an employment, partnership, agency, or joint-venture relationship between you, Knot, or any Knot Admin.
• Knot Admins are responsible for the lawful, safe, and appropriate operation of their Knots, including any sessions and events organised through them.
• Event Knots represent in-person or online gatherings organised by users. Knot does not host, sponsor, or supervise such events, and you participate at your own risk. You are responsible for assessing whether an event is safe and appropriate for you.
• We may suspend or remove any Knot, session, or event that violates these Terms.

9. Paid Knots, Subscriptions, and In-App Purchases

Some Knots charge a fee for participation. All payments for digital content and digital services within Knot (including Paid Knot fees, subscriptions, and digital goods) are processed exclusively through Apple In-App Purchase ("IAP") in accordance with Apple's standard terms.

9.1 Pricing and Disclosure

• The applicable price, billing frequency, what is included, and any free-trial period are clearly disclosed at the point of purchase, before confirmation.
• Prices are stated in your local currency where available and may include applicable taxes.

9.2 Payment and Auto-Renewal Terms

For subscription purchases:

• Payment will be charged to your Apple ID account at confirmation of purchase.
• Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period, at the renewal price disclosed at the time of subscription or as later notified.
• You can manage your subscription and turn off auto-renewal by going to your Apple ID account settings (Settings → [your name] → Subscriptions) on your device.
• Any unused portion of a free-trial period, if offered, is forfeited when you purchase a subscription, where applicable.

9.3 Cancellation and Refunds

• You can cancel a subscription at any time through your Apple ID account settings; cancellation takes effect at the end of the current billing period.
• Refunds for In-App Purchases are managed by Apple under Apple's refund policy. To request a refund, visit reportaproblem.apple.com.
• We may, in our discretion, offer refunds or credits in exceptional circumstances. Doing so does not create any obligation to do so on subsequent occasions.

9.4 Price Changes

We may change the price of Paid Knots and subscriptions at any time. New prices apply only to future billing periods. Where required by law, you will receive notice before the change takes effect and an opportunity to cancel.

10. The Shop

The Shop allows users ("Sellers") to list and sell physical items, services, or advertisements to other users ("Buyers"). Transactions for physical goods or services are processed outside Apple's In-App Purchase system, in accordance with Apple App Review Guideline 3.1.5(a).

10.1 Knot's Role

• Knot is a venue only and is not a party to any transaction between Buyers and Sellers.
• Knot does not own, sell, transport, or warrant any listed item or service unless expressly stated.
• Listings are created and managed solely by the Seller.

10.2 Seller Obligations

• Provide accurate descriptions, photos, prices, and condition information;
• Have the legal right to sell the item or to provide the service;
• Comply with all applicable laws, including consumer protection, tax, anti-discrimination, and import/export laws;
• Honor the listing, fulfil orders in a timely manner, and respond promptly to Buyer inquiries;
• Not list any prohibited items (see Section 10.5);
• Issue refunds where required by law or by your stated policy.

10.3 Buyer Responsibilities

• Review listings carefully and ask the Seller any necessary questions before purchase;
• Pay promptly using the available methods;
• Comply with applicable laws.

10.4 Payments, Refunds, and Disputes

• Shop payments are processed by our third-party payment processor (e.g. Stripe). Use of the processor is subject to its own terms and privacy policy.
• Buyers and Sellers should first attempt to resolve disputes directly. We may, in our discretion, assist or remove the listing, but we are not obligated to mediate or refund.
• Where required by law (for example, under the Consumer Rights Directive in the EU), Buyers may have statutory rights, including a right of withdrawal, that the Seller must honour.

10.5 Prohibited Items and Services

You may not list, sell, or buy items or services that are illegal or fall into the following categories, regardless of legality:

• Weapons, ammunition, or explosives;
• Drugs, controlled substances, or drug paraphernalia;
• Tobacco, nicotine products, or alcohol where age-restricted;
• Counterfeit, stolen, or recalled goods;
• Items containing hazardous materials;
• Live animals;
• Adult content, sexual services, or anything sexualising minors;
• Items or services that infringe intellectual property;
• Currency, financial instruments, gift cards, or anything related to lending or investment that requires regulatory authorisation;
• Anything else that may pose a risk to user safety or violates these Terms.

10.6 Taxes

Sellers are solely responsible for determining and complying with any applicable tax obligations arising from sales through the Shop, including registration, collection, and remittance of value-added tax, goods and services tax, sales tax, or income tax.

11. Messages and Communications

Direct messages and group chats within Knot are for personal, lawful use only. You should not share sensitive personal, financial, or login information through Knot messages. We may scan messages for safety, abuse, and spam in accordance with our Privacy Policy and applicable law. Encrypted messaging features, where offered, are described in-app.

12. Intellectual Property

The Service, including the Knot name, logo, all marks, software, design elements, and any Content created by or on behalf of Knot (other than User Content), is owned by Knot or its licensors and is protected by intellectual property and other laws. Nothing in these Terms transfers any of those rights to you. All rights not expressly granted are reserved.

If you provide us with feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

13. Third-Party Services and Links

The Service may contain links to, or integrations with, third-party services that we do not control. Your use of those services is governed by their own terms and privacy policies. We are not responsible for, and make no representations regarding, third-party services.

14. Modifications to the Service

We may add, change, suspend, or discontinue features of the Service, in whole or in part, at any time and in our reasonable discretion. We will not be liable to you or any third party for any modification, suspension, or discontinuance, except where prohibited by applicable law.

15. Termination and Suspension

• You may stop using Knot at any time and delete your Account in-app at Settings → Account → Delete Account.
• We may suspend or terminate your access to the Service or to any feature, with or without notice, if (i) you breach these Terms, (ii) your use poses a security or safety risk, (iii) we are required to do so by law, or (iv) the Service or feature is discontinued.
• Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive (including IP rights, disclaimers, limitation of liability, indemnification, dispute resolution, and any payment obligations) will survive.

16. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. KNOT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ACCURATE, FREE OF VIRUSES OR HARMFUL COMPONENTS, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT ANY USER, KNOT ADMIN, LISTING, EVENT, OR USER CONTENT WILL MEET YOUR EXPECTATIONS. ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE SERVICE IS ACCESSED AT YOUR OWN RISK.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. THE ABOVE EXCLUSIONS APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS LIMITS ANY NON-WAIVABLE STATUTORY RIGHTS YOU MAY HAVE.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL KNOT, ITS AFFILIATES, OR ITS OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT KNOT HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KNOT'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO KNOT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) USD $50.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW (FOR EXAMPLE, LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD).

18. Indemnification

You agree to indemnify, defend, and hold harmless Knot, its affiliates, and its and their respective directors, officers, employees, and agents from and against any claim, demand, loss, damage, liability, cost, or expense (including reasonable legal fees) arising out of or relating to (a) your User Content, (b) your use of the Service, (c) your violation of these Terms, (d) your violation of any applicable law, or (e) your violation of any third-party right, including any intellectual property, privacy, or publicity right.

19. Apple-Specific Terms

The following terms apply to your use of the Service through the Apple App Store. They are required by Apple as part of its App Store distribution agreement and apply in addition to the rest of these Terms. To the extent these Apple-Specific Terms conflict with anything else in these Terms in respect of your use of the Service through the App Store, these Apple-Specific Terms govern in respect of such use.

• Acknowledgment: These Terms are concluded between you and Knot only, and not with Apple. Knot, not Apple, is solely responsible for the Service and the content thereof.
• Scope of License: The license granted to you under these Terms is limited to a non-transferable license to use the Service on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Service may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.
• Maintenance and Support: Knot is solely responsible for providing any maintenance and support services with respect to the Service, as specified in these Terms, or as required under applicable law. You and Knot acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Service.
• Warranty: Knot is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the Service to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Knot's sole responsibility.
• Product Claims: You and Knot acknowledge that Knot, not Apple, is responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including, but not limited to: (i) product liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the Service's use of the HealthKit and HomeKit frameworks (where applicable).
• Intellectual Property: You and Knot acknowledge that, in the event of any third-party claim that the Service or your possession and use of the Service infringes that third party's intellectual property rights, Knot, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer Name and Address: Should you have any questions, complaints, or claims with respect to the Service, please contact Knot at joinknot.app@gmail.com.
• Third-Party Beneficiary: You and Knot acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

20. Export Controls and Sanctions

The Service is subject to U.S. and other applicable export-control and sanctions laws. You agree to comply with all such laws and not to export, re-export, transfer, or use the Service in violation of any export-control or sanctions law.

21. Governing Law and Jurisdiction

These Terms, and any dispute, claim, or proceeding arising out of or in connection with them, are governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws principles. Subject to Section 22, the parties submit to the exclusive jurisdiction of the courts of Singapore, save that nothing in these Terms limits any non-waivable consumer right you may have to bring proceedings in the courts of your country of residence.

22. Dispute Resolution

22.1 Informal Resolution

Before filing any formal proceeding, you agree to first try to resolve the dispute informally by contacting us at joinknot.app@gmail.com. We will try in good faith to resolve the dispute within 60 days. If we cannot, either party may proceed under Section 22.2.

22.2 Forum

Except where prohibited by law, any dispute will be brought exclusively in the courts referenced in Section 21. The parties agree to waive any right to a jury trial to the fullest extent permitted by law.

22.3 Class Action Waiver

To the extent permitted by applicable law, you and Knot agree that each may bring claims only on an individual basis and not as a plaintiff or class member in any purported class or representative action.

22.4 Time Limit

Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim arose; otherwise, the claim is permanently barred, to the extent permitted by applicable law.

23. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice in the app or by email at least 7 days before they take effect. The "Last Updated" date at the top indicates when these Terms were most recently revised. By continuing to use the Service after the effective date of revised Terms, you agree to be bound by the revised Terms. If you do not agree, you must stop using the Service and delete your Account.

24. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Knot regarding the Service and supersede any prior agreements.
• Assignment: You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.
• Severability: If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• Waiver: A failure or delay in enforcing any right is not a waiver of that right.
• Notices: We may provide notices to you by in-app notification, email, or any other reasonable method. Notices to us should be sent to joinknot.app@gmail.com.
• Force Majeure: We will not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemic, internet outage, or governmental action.
• Headings: Section headings are for convenience only and do not affect interpretation.
• Language: These Terms are drafted in English. Where we provide translations, the English version prevails in case of conflict, except where applicable law requires otherwise.
• Relationship: Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.
• No Third-Party Beneficiaries: Except as expressly stated in Section 19 (Apple) or required by law, these Terms do not create rights for any third party.

25. Contact

Provider: Knot

General inquiries, support, and privacy: joinknot.app@gmail.com

Location: Singapore